Tix•R•Us Support
Got a question? Need instructions? Relax. This is your guide to your support options.
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Slow Help
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Ticket Buying Public
  • View the customer FAQ! It's long because people have asked a lot of good questions, for which we have very complete answers. But please don't read it all!! That's soooooo twentieth century. Use the Edit/Find in your browser to locate a keyword related to your problem. That will take you to the exact question or set of questions and answers that pertain to you.

  • info-icon Use the Popup help! Beside every mysterious object is your friend the info icon. Click it and it will tell you more than you ever wanted to know about whatever operation or datafield is beside it. Please allow a few seconds -- sometimes it takes a couple of seconds for the help content to fill in.

  • Go to MyTix tab. You can find out if you are in the database or not, get your transaction-id emailed to you, (re)print your receipt or tickets, etc.
  • emailPhone Email/Phone Support for your event. Click this link, select the event you have a question about, and you will be able to email, leave a phone message, and in some cases IM the event presenter.

  • stopwatch
    Now wait ........ (hum te dum dum dum) Tick tick tick....... until they return your call or your email. They know more about their event than anyone else. If it's about how much parking costs, the best route to take to the venue from anywhere, or suggestions for improving the event, this is how you get the answers. If it's about your online ticket you probably could have found the answer yourself while you were waiting. And if it's about tickets and they can't answer it, they will forward it to Tix•R•Us.
presenter Event Presenters
  • Can you say Manuals? as in RTF...? Yep... we have 'em... in three styles. Read them online, or download to your local Windows computer and read them offline, or get and print the dead tree version. and read them anywhere. All event presenters, whatever you do please read the documentation!. We worked very hard on it. By using the documentation to help you learn the system and answer your questions you keep the support costs down and help the service continue to be affordable.

  • Read the event presenters' FAQ! It contains up-to-date information on policies.

  • LOG IN!!! An exciting panel awaits you... and it's all documented!

  • info-icon Use the Popup help! Beside every mysterious object is your friend the info icon. Click it and it will tell you more than you ever wanted to know about whatever operation or datafield is beside it. Please allow a few seconds -- sometimes it takes a couple of seconds for the help content to fill in.

  • Go to MyTix tab. You can retrieve all kinds of information there about your tickets.

  • IM Support: Ask for the Tix•R•Us IM name. If you have that you can IM Tix•R•Us. If we are at our desk and it is on, we can IM with you directly.
  • emailPhone Email/Phone Support: Presenters have been given the Tix•R•Us/Wazzup Local email address and phone number.

  • stopwatch
    Now wait ...... (hum te dum dum dum) Tick tick tick....... Remember: Phone and Email support COST $35 per ticket unless (a) you have chosen the deluxe support option, or (b) you discover a bona fide defect in the system.
programmer Programmers
  • For security reasons detailed system level documentation is restricted to programmers and contractors working with Tix•R•Us on a need-to-know basis. If you have the authorization to see it, you may access the Programmer Level Documentation. Hopefully you can participate in making it better.
  • Real programmers don't use no stinkin' slow options. So we don't have any.
Tix•R•Us Documentation options
Administrator documentation is targeted to event administrators, but it is available to anyone, whether or not you are a registered Tix•R•Us client.
  1. Online Documentation: You may view the Quickstart Guide or the full Tix•R•Us Administrator's Reference Guide.

  2. Downloadables: The downloadables have the same information as the online versions. Our admin guides also come in chm Microsoft Compiled HTML (CHM) format and PDF icon Portable Document Format (PDF) formats. CHM files will display on Windows machines if you double click them. PDF files may be opened by Adobe Acrobat Reader, (a free download) or by a number of other PDF applications. get adobe reader Anyone is welcome to download the admin documentation in any format they prefer.
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